Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Inkwell ("Company", "we", "us") governing your access to and use of the Inkwell platform, website, APIs, and related services (collectively, the "Service"). By creating an account or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1. Eligibility

You must be at least 16 years old and have the legal capacity to enter into a binding agreement to use Inkwell. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Account Registration & Security

• You must provide accurate, current, and complete information during registration and keep it updated.
• You are responsible for safeguarding your password and all activities that occur under your account.
• You must notify us immediately at security@inkwell.ai if you suspect unauthorized access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or exhibit suspicious activity.

3. Description of Service

Inkwell is an AI-powered document generation platform that provides:

• Multi-agent AI document generation (Research, Writing, Formatting, Review, SEO agents) powered by Anthropic's Claude API.
• Six document types: Technical Papers, Medium Articles, Comparison Reports, Presentations, White Papers, and Case Studies.
• A visual no-code workflow builder for automating document creation and publishing pipelines.
• Export to multiple formats (PDF, DOCX, PPTX, Markdown, HTML).
• Publishing integrations with Medium, Dev.to, Hashnode, LinkedIn, Google Drive, Slack, and Gmail.
• Team collaboration with role-based access control (Owner, Admin, Editor, Viewer).

4. Subscription Plans & Billing

4.1 Plans

Inkwell offers Free, Pro, and Enterprise plans. Plan features, limits, and pricing are described on our Pricing page and may change with 30 days notice.

4.2 Billing

• Paid plans are billed monthly or annually in advance through Stripe.
• All fees are quoted in USD unless stated otherwise and are non-refundable except as described in Section 4.4.
• You authorize us to charge your payment method on file for recurring subscription fees.

4.3 Plan Changes

• Upgrades take effect immediately. You will be charged a prorated amount for the remainder of the billing cycle.
• Downgrades take effect at the end of the current billing cycle. You retain access to higher-tier features until then.

4.4 Cancellation & Refunds

• You may cancel your subscription at any time via Settings > Billing or the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period.
• No partial refunds are provided for unused time in a billing period.
• If you experience a material service disruption exceeding 72 hours, you may request a prorated credit by contacting billing@inkwell.ai.

4.5 Overdue Payments

If payment fails, we will notify you and retry up to 3 times over 14 days. If payment remains unsuccessful, your account will be downgraded to the Free plan. You will retain access to your data but lose access to paid features.

5. Content Ownership & License

5.1 Your Content

You retain full intellectual property ownership of all documents, text, configurations, and media you create or upload to Inkwell ("User Content"). We claim no ownership rights over User Content.

5.2 License to Inkwell

You grant Inkwell a limited, non-exclusive, worldwide, royalty-free license to use, process, store, display, and transmit User Content solely as necessary to provide and improve the Service — including sending content to AI providers for generation, indexing for search, creating RAG embeddings scoped to your account, and publishing to third-party platforms at your explicit direction.

5.3 AI-Generated Content

Content generated by our AI agents is provided to you and you own the output. However, you acknowledge that:

• AI-generated content may require your review for accuracy, especially for factual claims, citations, and technical details.
• We do not guarantee that AI-generated content is free from errors, biases, or inaccuracies.
• You are solely responsible for reviewing, editing, and publishing any AI-generated content.
• Similar outputs may be generated for different users given similar inputs — AI-generated content is not exclusive.

5.4 Inkwell IP

The Inkwell platform, including its design, code, logos, trademarks, AI agent architectures, prompt templates, document style templates, and workflow node definitions, is our intellectual property. These Terms do not grant you any right to use our brand or IP except as needed to access the Service.

6. Acceptable Use

You agree not to:

• Use Inkwell to generate content that is illegal, defamatory, harassing, threatening, discriminatory, or promotes violence.
• Generate content designed to mislead, deceive, or defraud, including deepfake text, fake reviews, or impersonation.
• Attempt to reverse-engineer, extract, or replicate our AI prompts, agent logic, or system architecture.
• Use automated scripts, bots, or scrapers to access the Service beyond the provided API, or circumvent rate limits.
• Share your account credentials or allow unauthorized third parties to access your account.
• Upload malware, viruses, or other malicious code through document uploads or workflow configurations.
• Exploit the Service to mine cryptocurrency, conduct DDoS attacks, or perform any activity that degrades service for other users.
• Publish content via Inkwell integrations that violates the terms of the receiving platform (Medium, Dev.to, LinkedIn, etc.).
• Use the Free plan to systematically generate content for commercial resale without upgrading to a paid plan.

Violation of these rules may result in immediate account suspension or termination without refund.

7. Third-Party Integrations

Inkwell connects with third-party services (Medium, Dev.to, Hashnode, LinkedIn, Google Drive, Slack, Gmail). By connecting an integration:

• You authorize Inkwell to act on your behalf on those platforms within the scope of the permissions granted.
• You agree to comply with the terms of service of each third-party platform.
• Inkwell is not responsible for actions taken by third-party platforms (e.g., content removal, account suspension on their end).
• You may revoke integration access at any time via Settings > Integrations. Revocation takes effect immediately but does not retroactively remove content already published.

8. Teams & Collaboration

• Team owners are responsible for managing member access and ensuring all members comply with these Terms.
• Team documents are accessible to all team members based on their assigned role permissions.
• If a team owner deletes their account, team ownership must be transferred first. Otherwise, the team and its shared documents may become inaccessible.
• Enterprise plans include custom team size limits, priority support, and additional security features as described in the applicable order form.

9. Service Availability & Modifications

• We aim for 99.9% uptime but do not guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance when possible.
• We may modify, discontinue, or add features at any time. Material changes that reduce functionality of your current plan will be communicated with 30 days notice.
• AI generation quality depends on Anthropic's Claude API availability and performance. We are not liable for degradations caused by upstream AI provider issues.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY. WE DO NOT WARRANT THAT:

• AI-generated content will be accurate, complete, or error-free.
• The Service will meet your specific requirements.
• The Service will be uninterrupted, timely, or secure.
• Published content will comply with the policies of third-party platforms.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INKWELL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO INKWELL IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

12. Indemnification

You agree to indemnify, defend, and hold harmless Inkwell and its officers, directors, employees, agents, and affiliates from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) User Content you create, upload, or publish; (c) your violation of these Terms; or (d) your violation of any third-party rights.

13. Termination

• By You: You may delete your account at any time via Settings > Profile. Upon deletion, your data will be removed in accordance with our Privacy Policy.
• By Us: We may suspend or terminate your account immediately if you materially breach these Terms, engage in fraudulent activity, or if required by law. We will attempt to provide notice before termination except where prohibited by law or where immediate action is necessary.
• Effect of Termination: Upon termination, your right to use the Service ceases immediately. You may export your documents before termination. Sections 5 (Content Ownership), 10 (Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), and 15 (Governing Law) survive termination.

14. Dispute Resolution

Any disputes arising from these Terms or the Service will first be addressed through informal negotiation. If a dispute cannot be resolved within 30 days, either party may initiate binding arbitration under the rules of the American Arbitration Association. Class action lawsuits and class-wide arbitration are waived to the extent permitted by law.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

16. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Inkwell regarding the Service and supersede all prior agreements.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

19. Contact

For questions about these Terms, contact us at:

• Email: legal@inkwell.ai
• General Support: support@inkwell.ai
• Postal: Inkwell, Inc., Attn: Legal Department, Wilmington, Delaware, United States.